Privacy Policy

Last Updated on June 6, 2024. Canna Cabana (“us”, “we”, or “our”) operates the https://cannacabana.com/ website (hereinafter referred to as the “Service”). At Canna Cabana Inc. we are committed to protecting your privacy online and in-store. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. When you shop online at Canna Cabana Inc., our payment processor collects transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, and credit card or other payment information. Any changes, corrections or updates to your transactional information can be edited during the purchase process. While you are using Canna Cabana Inc. services, we may collect and process information about your location using technologies such as IP Address and other sensors. This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://cannacabana.com/.

Definitions

Service: Service is the https://cannacabana.com/ website operated by Canna Cabana and Canna Cabana retail store brick and mortar locations. Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies: Cookies are small files stored on your device (computer or mobile device). Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Contact information including your name, address, postal code, phone number, and/or email address.
• Your age and date of birth. 
• Financial information where necessary for the processing of transactions, including payment card numbers and payment card expiry dates.
• Purchase information including purchase history and product/service preferences.
• Address, State/Province, ZIP/Postal code, and City.
• Cookies and Usage Data.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You must “opt in” to receive promotional material. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at info@cannacabana.com. We may also use your personal information for the processing and fulfillment of orders, facilitating memberships to Cabana Club and Cabana Elite, sending promotional information, enhancing the user experience, and in order to comply with any legal or regulatory requirements. You must "opt in" to receive promotional material. We will not spam you with unwanted emails. In addition, we will only send promotional information via e-mail. Usage Data: We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Location Data: We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time by way of your device settings. Tracking Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session      Cookies. We use Session Cookies to operate      our Service. Preference      Cookies. We use Preference Cookies to      remember your preferences and various settings. Security      Cookies. We use Security Cookies for      security purposes. Canna Cabana Inc. will occasionally offer special contests and promotions. When you enter a contest or other promotion, we may ask you for contact information such as your name, address, and e-mail address to administer the contest, to send you promotional e-mails, and to notify winners. Your consent to such promotional use and disclosure of this information is a condition of your participation. Contact information will not be used for promotional purposes when collected for a contest and will be deleted upon completion of the contest unless otherwise specified.

Use of Data

Canna Cabana uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you      choose to do so T
• o provide customer support
• To gather analysis or valuable information so that we can improve our Service To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other      goods, services and events which we offer that are similar to those that      you have already purchased or enquired about unless you have opted not to      receive such information, including “abandoned cart” emails
• To facilitate Cabana Club and Cabana Elite memberships

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Canna Cabana legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Canna Cabana may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your      rights
• To comply with the law

Retention of Data

CannaCabana will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. CannaCabana will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. CannaCabana will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

CannaCabana may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of CannaCabana
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. CannaCabana aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where CannaCabana relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Retention of Data

CannaCabana will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
CannaCabana will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
If you have provided you are signing up to access our Alberta webpage, your personal data will be processed and stored in the United States.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
CannaCabana will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Securing Personal Identifiable Information

The importance of security for all transactional information associated with our customers is of utmost concern to us. Notwithstanding any unforeseeable computer errors, all your requests to the server are created over a secure connection (HTTPS). If you have an account on our website, your password is encrypted by Shopify. Whenever sensitive information (such as a credit card number) needs to be transmitted to process orders, that information is encrypted and is protected with the best PCI compliant encryption software in the industry, known as Secure Sockets Layer ("SSL"). If you have a Cabana Elite account and have saved your credit card information, your credit card information will be shared with a third-party Subscription Management service. Your credit card data is encrypted and stored for future auto-billing. At Canna Cabana Inc. you can be assured that your transactional information is as secure as possible, consistent with current industry standard SSL encryption technology. Our secure servers protect the information using state of the art firewall technology. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
In the event of a security breach wherein personal information is accessed without authorisation, we will inform you if the breach may result in significant harm. We will also report breaches to the Office of the Privacy Commissioner and/or to the substantially similar provincial equivalents, as required by law.
Note i.e. our program for managing privacy breaches, notification systems, processing access requests, and how we will respond to inquiries and complaints.

Sharing personally identifiable information

When you complete a purchase online, personal information is provided to Shopify in order to facilitate your purchase. Other third parties may have access to your personal information in order to improve your experience on our website, improve the security of your visit, or facilitate the delivery of goods you have purchased. Canna Cabana Inc. DOES NOT SHARE, SELL or RENT your personal or transactional information to others.
Cabana Club and Cabana Elite membership information, including customer name, phone number, and email address, will be provided to GlobalTill to facilitate member benefits such as lowest price guarantee and member pricing. This does not apply to Cabana Club members in British Columbia. In British Columbia, Cabana Club member information is only used for the distribution of mail outs and promotional materials.
There may be times when cannacabana.com may be required to disclose personal information of a customer without their express consent. This may occur where we have reason to believe that disclosing the information is

 A) Necessary to identify, contact or bring legal action against the customer or another person who may be causing fraudulent purchases to or interference with (either intentionally or unintentionally) the rights or property of Canna Cabana Inc. or its associates, affiliates, other customers or anyone else that could be harmed by such activities; or

 B) Required by law.
Storage of information in international servers
Because we may use third parties to process your personal data and provide customer service, your data may be stored in or transmitted through servers in the United States and other countries. We will review the privacy policies of every company that we share information with to make sure they meet Canadian privacy standards. However, in some circumstances your personal data may be accessed for legal purposes according to the laws of the countries in which it is stored.

Storage of information in international servers

Because we may use third parties to process your personal data and provide customer service, your data may be stored in or transmitted through servers in the United States and other countries. We will review the privacy policies of every company that we share information with to make sure they meet Canadian privacy standards. However, in some circumstances your personal data may be accessed for legal purposes according to the laws of the countries in which it is stored.

Your Data Protection Rights under the General Data Protection Regulation (GDPR), PIPEDA, and PIPA

The following paragraphs do not apply to video surveillance. We are legally required to maintain footage of activities in our retail cannabis brick and mortar stores and cannot edit, delete, or adjust any surveillance footage. You may have the right to view footage of yourself in our store if this does not present a risk to the security of another individual’s personal information, result in disclosure of proprietary business information, or if we are legally required to withhold the requested information.
 
Data protection laws vary depending on where you live. Canna Cabana aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at info@cannacabana.com and address your request to the Privacy
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. If you make purchases on our website through your Shopify Account, you can submit a data deletion request to Shopify to have your personal information deleted from their system.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Canna Cabana relied on your consent to process your personal information.
The right to opt out of data sales. Although we do not sell your information, you have the right to opt out of the sale or sharing of your personal information, and to object to or restrict the processing of your personal information.
The right to non-discrimination. Your rights protect you from discriminatory practices based on the personal information you have provided.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA), the Office of the Information and Privacy Commissioner (OIPC) in Alberta, the British Columbia OIPC in BC, or the Office of the Privacy Commissioner in the rest of Canada.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and posting a ribbon on our website stating that the Privacy Policy has been updated.
We will let you know via email and/or a prominent notice on our Service, prior to or in tandem with the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
We will not make material changes in how we handle previously collected personal information unless legally required to do so, and we will e-mail registered website visitors information about material changes to this policy.

Contact Us

If you have questions regarding the Canna Cabana Inc. Privacy Policy or would like to request access, amendment, or deletion of your personal information, such inquiries should be directed to info@cannacabana.com, addressed to the Privacy Manager. Canna Cabana Inc. will respond to all requests related to personal information within 30 days. We will honour all access requests unless doing so would interfere with an investigation or legal proceeding, would result in risk to any person’s safety, or would result in exposure of proprietary company information. If possible, we will provide information after severing all information that we are unable to share.
If you have any questions about this Privacy Policy, please contact us:

• By visiting this page on our website: https://cannacabana.com/pages/contact